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FAQS

ANSWERS TO YOUR QUESTIONS

Shopping Information

ARE THERE ANY EXCHANGE RATES?
  • All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
  • Please allow 3 - 7 business days of processing and production time for your order to ship out.
  • The orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States: 5 - 20 Business days
  • Average transit times to International: 17 - 45 Business days
  • Tracking will be available once your product is shipped.
WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
  • If something is still missing, please contact us immediately.
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
  • Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

    Payment Information

    WHAT PAYMENT METHODS ARE ACCEPTED?
    • We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
    IS BUYING ON-LINE SAFE?
    • When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

    Orders and Returns

    HOW DO I RETURN AN ITEM?
    • If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
    • For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
    WILL SHIPPING BE COVERED FOR MY RETURNS?
    • All return shipping fees and other miscellaneous fees are the responsibility of the customer.
    WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
    • Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
    HOW LONG IS THE RETURNS PROCESS?
    • Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
    WHEN WILL I RECEIVE MY REFUND?
    • All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
    • If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

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