Shipping policy

I just placed an order. When will it ship?

Please allow 3–7 business days for order processing and production before your order is shipped.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

How long does shipping take?

Shipping times may vary depending on the destination country, local customs procedures, and the fulfillment center your product is shipped from.

Please note that delivery times are estimates and not guaranteed delivery dates.

Why might shipping be delayed?

While we do our best to ensure your order arrives as quickly as possible, some delays may be outside of our control. These may include customs inspections, holidays, weather conditions, natural disasters, high-volume promotional periods, transportation delays, remote-area delivery, or other carrier-related issues.

Most packages arrive within the estimated timeframe. However, occasional delays may occur during transit or customs clearance.

If your tracking information has not updated for several days, please do not worry. Tracking updates can sometimes be delayed while the package is in transit, waiting for customs clearance, or being transferred between carriers.

Why is my tracking information not updating?

Tracking information may take a few days to update after your order has shipped. In some cases, packages may go through customs clearance or carrier transfer points before the next scan appears.

Customs clearance may take approximately 2–7 business days, depending on the destination country and local processing speed. Once the package is released, delivery is usually completed within the local carrier’s estimated timeframe.

If your tracking has not updated for an extended period, please contact us and we will be happy to help check the status of your order.

Will I receive a tracking number?

Yes. We provide tracking information for every order.

Your tracking number will be sent to you by email once your order has shipped. Please note that if your order contains multiple items, they may be shipped separately from different fulfillment centers. In that case, you may receive more than one tracking number.

If you need help tracking your order, please contact us at Support@GladWares.com.

Can I cancel my order?

You may request to cancel your order within 24 hours of placing it, as long as the order has not yet been processed or shipped.

To request a cancellation, please email us at Support@GladWares.com with the subject line “CANCEL” and include your order number.

If your order has already been processed or shipped, we may no longer be able to cancel it. In that case, you may contact us for further assistance.

I entered an incorrect address. What should I do?

If you entered an incorrect or incomplete shipping address, please contact us immediately at Support@GladWares.com.

If your order has not yet been processed or shipped, we will do our best to update the address for you.

Please make sure to include your order number and the correct shipping address in your email.

We are unable to guarantee address changes once the order has been shipped.

My item arrived damaged. What should I do?

We carefully package every order to help protect it during shipping. However, in rare cases, items may be damaged during transit.

If your item arrives damaged, please contact us at Support@GladWares.com and include:

• Your order number
• A clear photo of the damaged product
• A clear photo of the packaging, if available

Once we receive the information, we will review your case and be happy to help with a replacement or other suitable solution.

I have a question that was not answered here. Can you help?

Of course. If you have any questions about your order or shipping status, please contact us at Support@GladWares.com.

We will do our best to reply within 24 hours.